Shipping policy
Returns & Exchanges Policy
Every item in our store is custom-made to order just for you. Because of this specialized process, we cannot accept returns or exchanges due to a change of mind or incorrect sizing selection. Please consult our size charts carefully before checking out.
Every item in our store is custom-made to order just for you. Because of this specialized process, we cannot accept returns or exchanges due to a change of mind or incorrect sizing selection. Please consult our size charts carefully before checking out.
Damaged or Faulty Items
If your order arrives broken or defective, we will gladly replace it at no charge. To qualify for a free replacement, you must email us at ardenne.house@gmail.com within 24 hours of delivery. Please include:
If your order arrives broken or defective, we will gladly replace it at no charge. To qualify for a free replacement, you must email us at ardenne.house@gmail.com within 24 hours of delivery. Please include:
- Your order number
- Clear photos of the damaged product
- Clear photos of the outer shipping box/packaging
Do not ship items back to us without contacting support first.