Shipping policy
When will I get my order?
Because our items are custom-made to order, your total delivery time is split into two phases:
Because our items are custom-made to order, your total delivery time is split into two phases:
- Production: Crafting and printing your item takes 1–5 business days depending on the item complexity.
- Transit: Once shipped, domestic delivery takes an additional 2–5 business days.
Will my items arrive in one package?
To get your items to you as fast as possible, we partner with specialized global artisan facilities. If you order multiple different items, they may ship separately and arrive in multiple packages on different days. You will receive a tracking link for every individual parcel dispatched.
To get your items to you as fast as possible, we partner with specialized global artisan facilities. If you order multiple different items, they may ship separately and arrive in multiple packages on different days. You will receive a tracking link for every individual parcel dispatched.
Returns & Exchanges Policy
Every item in our store is custom-made to order just for you. Because of this specialized process, we cannot accept returns or exchanges due to a change of mind or incorrect sizing selection. Please consult our size charts carefully before checking out.
Damaged or Faulty Items
If your order arrives broken or defective, we will gladly replace it at no charge. To qualify for a free replacement, you must email us at ardenne.house@gmail.com within 24 hours of delivery. Please include:
If your order arrives broken or defective, we will gladly replace it at no charge. To qualify for a free replacement, you must email us at ardenne.house@gmail.com within 24 hours of delivery. Please include:
- Your order number
- Clear photos of the damaged product
- Clear photos of the outer shipping box/packaging
Do not ship items back to us without contacting support first.