FAQ – Ardenne House

Welcome to Ardenne House. We’re here to help make your shopping experience as smooth as possible. Below are answers to some of our most common questions.

Ordering

How do I place an order?

Simply browse our collections, select your favorite items, choose any available options, and add them to your cart. Once your order is placed, you will receive a confirmation email with your order details.

Can I change or cancel my order after placing it?

Because orders begin processing shortly after purchase, we are unable to guarantee changes or cancellations once an order has been submitted. Please review your order carefully before completing checkout.

Do I need an account to place an order?

No. You can check out as a guest. Creating an account is optional and allows you to view your order history more easily.

Products

Are colors shown online accurate?

We do our best to display products as accurately as possible. However, colors may vary slightly depending on your screen settings, lighting, and device display.

Where are your products made?

Our products are sourced from trusted partners and created with care. Product origins may vary depending on the item.

How do I care for my products?

Care instructions vary by product. Please refer to the care information included with your item or contact us if you need assistance.

Shipping

How long does shipping take?

Shipping times vary depending on the product, destination, and fulfillment partner. Estimated shipping times are provided during checkout.

Please note that shipping times are estimates and may be affected by carrier delays, holidays, weather, or other circumstances outside of our control.

Please refer to our Shipping & Returns for more information.

Will my order arrive in one package?

If your order contains multiple products, items may arrive separately depending on where they are fulfilled from.

How can I track my order?

Once your order ships, you will receive a tracking number through email.

Returns & Issues

Do you accept returns?

Every item in our store is custom-made to order just for you. Because of this specialized process, we cannot accept returns or exchanges due to a change of mind or incorrect sizing selection.

What if my order arrives damaged or incorrect?

If your order arrives broken or defective, we will gladly replace it at no charge. To qualify for a free replacement, you must email us at Ardenne.house@gmail.com within 24 hours of delivery. Please include: